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Email Etiquette


Email-Etiquette course teaches students how to use e-mail effectively. Students will learn how to write  effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen. Course activities also cover using the subject line, considering your recipient, managing e-mail volume, following netiquette guidelines, attaching files, preparing for recipient reactions, and using emoticons effectively.


Students also learn about the differences between writing online and traditional paper-based writing, achieving e-mail message objectives, using correct punctuation, constructing effective sentences and paragraphs, editing your e-mail messages, and using active voice in writing. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Comes with a companion CBT program.

Admission Requirements:



R3200 Incl VAT (Per Person, Includes Manual)

PLEASE NOTE: Learnfast serves a full lunch during break as well as coffee, tea and biscuits as part at no extra cost. We also cater for special meals.


1 Day (08:30 - 16:00)

Who Should Attend

The typical students of this course will be representatives, managers, or executives, who need to learn how to use E-mail effectively.

Our Learning Methods

Our innovative "myWay” learning methodology is built around the students individual learning requirement, allowing each student to learn in a style that is most suitable for their skills set, knowledge and schedule.

Instructor-Led Classes

Reach your full potential through our “myWay Instructor-Led” classes combined with interactive lessons, supporting video content, practical assignments and in field experience. We deliver instructor led classes full time, part-time, weekends and onsite.

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Mentored Learning

The "myWay Mentored Learning” was created in response for more flexible learning schedules and focused content. It allows each student to progress in a manner that is most suitable for their skills set, knowledge and schedule that a fixed, lecture based approach does not allow for. You will be mentored on a one to one basis by a subject matter expert with continues practical exposure and focus on problem areas, allowing you to progress at your own pace and deciding what content requires more or less time.

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Distance Learning

Do a course at your own pace via our “myWay Distance Learning”. We have re-defined studying via online by combining self-study with supported interactive online video lectures, extra resources, questionnaires and much more, all supported via out Online Student Portal. You will get a course coach and lecturer assigned to you so that you never feel alone and have support whenever you need. Your coach will look after you and your study health, encouraging you to progress constantly.

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Important Notes

  • Students are to be at the training venue by 08h00 in preparation for a 08h30 start time.
  • Learnfast retains the right to change this calendar without any notification.
  • Bookings are only confirmed upon receipt of the proof of payment or an official company purchase order for the full amount of the training.
  • For full day courses Learnfast will supply you with the relevant training material. A desktop computer to use for the training (where applicable), tea/coffee and a full lunch for full day InClass training hosted at Learnfast only. Catering is not included for OnSite training and laptop is available for hire at an additional cost if required.
  • Cancellation or rescheduling requests must be in writing and reach us via fax or email at least 5 (five) working days prior to the course commencement date. Full course fees may be retained for no shows or requests within 5 working days prior to commencement.
  • Although we go to great lengths to ensure that all training proceeds as scheduled, Learnfast reserves the right to cancel or postpone dates if we require to do so and undertake to inform clients in writing and telephonically of these changes.
  • Learnfast suggests clients wait until a week prior to course commencement that a course has been confirmed to go ahead as scheduled before booking flight and accommodation. Learnfast is NOT responsible for cost associated with cancellation of classes such as flight and accommodation for clients.

1. E-mail Basics

Topic A: E-mail Characteristics

  • Writing online versus paper
  • Understanding the advantages and disadvantages of e-mail
  • Understanding the cultural significance of e-mail

Topic B: E-mail Programs

  • Using an e-mail program to send e-mail

Topic C: When to use E-Mail

  • Communicating by e-mail
  • Understanding when to avoid using e-mail

Topic D: Writing an e-mail message

  • Using the MAIL acronym

2. E-mail Policies

Topic A: Company Policies

  • Avoiding improper e-mail messages
  • Ensuring employee compliance to e-mail policies

Topic B: Copyright laws, viruses and liability

  • Avoiding copyright infringement
  • Avoiding viruses
  • Identifying e-mail liability

3. E-mail Features and Security

Topic A: Features of an e-mail program

  • Using attachments
  • Using priority lables and signature files
  • Discussing e-mail program options

Topic B: Securing e-mail

  • Using encryption and digital signatures
  • Using passwords

4. E-mail messages

Topic A: Message headers

  • Using headers

Topic B: E-mail message body

  • Including proper greeting
  • Structuring an e-mail message
  • Closing an e-mail message

5. E-mail effectiveness

Topic A: E-mail recipients

  • Considering the factors that determine e-mail writing
  • Anticipating recipient reaction

Topic B: Message Management

  • Managing your e-mail effectively

6. Netiquette guideline

Topic A: Netiquette style

  • Using proper tone
  • Following formatting guidelines

Topic B: Emoticons and abbreviations

  • Using emoticons and electronic abbreviations

7. Composing online correspondence

Topic A: Online communication

  • Achieving the objective of the message

Topic B: Language and punctuation

  • Improving online writing style
  • Using punctuation correctly

Topic C: Efficient writing habits

    No dates have been specified for this course.
    Please contact The CAD Corporation for more information and dates on this course.
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